Terms and Conditions

  • When you place an order via our website (www.castellaboutique.com.au) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time, we enter into a contract with you.
  • We do our best to ensure availability of all advertised products and endeavour to dispatch all items within the quoted time. If there is a delay, we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • Castella Boutique accepts no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@castellaboutique.com.au with your order number.
  • Occasionally we may need to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete, we will inform you as soon as possible and offer you an alternative if one is available.
  • Castella Boutique is not liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
  • Castella Boutique reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). This includes information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
  • Castella Boutique reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. You can review the most current version of the Terms of Service at any time at this page.
  • NOTE: Our SHOP10 or any other coupon offers may not be used on sale items unless otherwise advertised.

RETURNS

Castella Boutique understand that all ladies can differ in sizing and sometimes things don’t fit or look the way you expected.  In this case we are happy to accept returns. Contact us via email at sales@castellaboutique.com.au to discuss options.

Please note, credit is for cost of the items only and will be available to you as Store Credit. Store Credit will NOT include the postage costs of the order.

There are no refunds or exchange on Sale Items or Earrings due to Health Requirements.
Returns must be received within 21 days from purchase/order date. Return postage is the responsibility of the customer, unless the items are declared faulty.  We recommend returns are sent via a trackable Australia Post method, as we cannot take any liability for the loss or damage during the return transit.  (Returns outside of this time frame will be returned to the customer and not accepted by Castella Boutique).

NOTE: All items returned MUST be unworn, no evidence of makeup, fake tan, smell of perfume, deodorant or washing powder, and original swing tags must be attached.

Faulty Goods do not fall under the 21-day return policy.  If goods have been shipped damaged, faulty or supplied incorrectly, email us immediately and we will advise on how to proceed.  Goods are only valid for return if the item you have purchased has a manufacturing fault. This does not include “wear and tear”, damage by jewellery or other objects.

If you have used Afterpay and need to return the item to us for any reason, please continue to make your regular payments to Afterpay, and in the meantime we will deal with your return as outlined in this document.

EXCHANGES

If you need to exchange for the same item, you are best to re-purchase the size you are after to ensure you don’t miss out. We do not hold items for exchanges. We will refund your return as long as clothes are as our terms above and original tags are attached. We are unable to provide exchanges on sale items.

CONTACT US

FOR ONLINE ORDER ENQUIRIES REGARDING ORDER RETURNS OR EXCHANGES

Please email us at sales@castellaboutique.com.au and a member of our team will get back to you as soon as possible.  We ask that you do not call the store for online order enquiries as staff are unable to access online information.

Our Boutique is Located at Shop 1/47 Blackwood Street, Mitchelton QLD 4053
Any weekend enquiries will be answered as soon as possible on the next business day. 

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